We provide a flexible Refund Policy For our products purchased through tophivetheme.com or themeforest.com or codecanyon.com
We adopted this refund policy to make customer satisfaction more flexible and smoother. For any queries of the purchased products, you can send us a support ticket through this website. And before making a refund request, you must have to check the following criteria:
We only offer a refund for our products if:
- The purchased product is fully non-functional.
- And you asked for customer support in our support center but did not get a reply within 72 hours.
- The product description and preview were completely misleading or wrong.
- Part of the theme is non-functional and did not get any support within 72 hours after submitting a ticket to our support center.
We do not offer refund or reserve rights for refusing a refund request in cases of:
- If you mistakenly purchase any of our product
- If your employee purchase a product from our profile on Envato or from here
- Product sold on offer or at any special price.
- If you purchase a product and expect to work like another version, i.e., You downloaded the PSD/HTML version but expect to work like a WordPress version and vice versa.
- A refund request will be null and void if requested after 7 days of purchasing the product.
- You submitted your problem and the support team fixed your problem.